Shipping policy

Where We Ship

We currently ship to the United States, Canada, and select destinations in Asia. Available destinations, shipping methods, and final charges are shown at checkout before payment.

Processing & Shipping

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Orders are fulfilled from China through international shipping partners. A tracking number will be emailed after dispatch; please allow 24–48 hours for tracking to activate.

Estimated Delivery

  • Standard international shipping: approximately 10–20 business days after dispatch
  • Express international shipping, when available: approximately 5–10 business days after dispatch

Delivery times are estimates and may vary due to destination, customs processing, carrier delays, severe weather, or other circumstances outside our control.

U.S. Shipping Rates

  • Eligible U.S. orders of $80 USD or more: free standard shipping
  • U.S. orders under $80 USD: $12.99 USD standard shipping
  • Express shipping, when available: $29.99 USD

Rates for Canada and other eligible destinations are displayed at checkout.

Customs & Import Duties

International orders may incur customs fees, duties, or taxes upon arrival. The buyer is responsible for these charges. We cannot mark packages as gifts or lower declared values.

Lost, Damaged, or Incorrect Items

If an item arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the item and packaging. After review, we will offer an appropriate replacement or refund. For packages confirmed lost in transit by the carrier, we will arrange a replacement or refund.

Returns

Eligible unused items may be returned within 30 days of delivery. Do not return an item to the original shipping address or our registered corporate address. Contact us first so we can provide authorization and the applicable return address and instructions by email. Complete conditions, exclusions, and costs are explained in our Refund Policy.

Order Cancellation

You may request cancellation of unshipped items within 1 hour of placing the order. After that period, fulfillment may already have started and the standard return process will apply.

Contact

For shipping questions, contact Lotus Intent Pte INC at support@lotusintent.com. We aim to respond within 2 business days.