Shipping policy
Updated October 12, 2026
United States delivery only
We currently accept delivery orders to the United States only. Prices and shipping rates are in USD. Orders are fulfilled from China, not from our Colorado registered address. Available methods and the final shipping charge are shown before payment at checkout.
Processing and transit estimates
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Standard transit is estimated at 10–20 business days after dispatch. Express transit, when available, is estimated at 5–10 business days after dispatch. Processing time is additional to transit time; neither option is guaranteed next-day delivery.
Tracking details are emailed after dispatch. Tracking may take 24–48 hours to activate. Customs, carriers and weather can affect delivery.
U.S. shipping rates
- Standard shipping: $12.99 for orders below $79.99
- Free standard shipping: eligible orders of $79.99 or more
- Express shipping, when available: $29.99
Eligibility and the order value used for the shipping rate are calculated at checkout. Tax treatment and any additional charges are shown at checkout.
Customs and import charges
Because orders ship from China, a shipment may be subject to U.S. import duties, taxes or carrier clearance fees. Charges not collected at checkout may be collected separately by customs or the carrier and are the customer's responsibility. We do not describe delivery as duty-paid, mark commercial shipments as gifts or understate customs values. Contact us before ordering if you need clarification about import charges.
Dispatch delays and cancellations
If we cannot dispatch an order within the stated processing estimate, we will contact you with an updated estimate and the choice to consent to the delay or cancel for a prompt full refund of the unshipped order, including its shipping charge. This applies separately from our routine cancellation window and does not limit your rights under applicable law.
You may request cancellation of unshipped items within 1 hour of ordering. After that, contact us as soon as possible; we will check whether dispatch can still be stopped. If an item has already shipped, the return policy applies.
Delivery problems
For damaged, defective or incorrect items, contact support@lotusinten.freeqiye.com promptly, ideally within 7 days, with your order number and photos. For a package confirmed lost in transit, we will arrange an appropriate replacement or refund. These reporting requests do not limit statutory consumer rights.
Returns and support
Eligible unused items may be returned within 30 days of delivery. Customer-paid return shipping applies unless the item is damaged, defective or incorrect. Authorized returns are mailed to the U.S. return receiving address in Torrance, California, shown in our Return & Refund Policy. Contact us for authorization and instructions before mailing. This return receiving address is not our registered corporate address or the location from which orders are fulfilled. Review our Return & Refund Policy before ordering.
Lotus Intent Pte INC · support@lotusinten.freeqiye.com. We aim to reply within 2 business days.