FAQ

Before you order

Where do you deliver from?

Orders are fulfilled from China and we currently deliver only to the United States. Standard transit is estimated at 10–20 business days after 1–3 business days of processing. See our Shipping Policy for express options, rates and import-charge information.

Are the stones and pearls certified?

No independent gem, pearl-authenticity or metal-composition certification is currently published for these items. Titles and descriptions focus on color, shape and visible design. We do not promise certified natural gemstones, solid gold or silver, or hypoallergenic construction. Contact support@lotusintent.com before ordering if composition or allergies are important to you.

How do I choose a size?

Some dimensions have not yet been independently verified. Contact us before ordering for available sizing information. Never assume that an item fits solely from a styling photograph.

What is included?

Buy the selected product and option only. Necklace and bracelet options on a shared product page are sold separately. Extra chains, clothing, trays and other styling props in photos are not included unless explicitly stated.

Do symbolic meanings promise results?

No. These are jewelry products, not medical or therapeutic devices. Color and symbol stories are for personal reflection only and do not guarantee health, financial or relationship outcomes.

Can I return an item?

Eligible unused items may be returned within 30 days of delivery. Contact us first for the applicable destination. Customer-paid return shipping applies except for damaged, defective or incorrect items. We do not promise a U.S. returns warehouse. See the Return & Refund Policy.

How do I contact you?

support@lotusintent.com. We aim to respond within 2 business days. Our Colorado address is a registered corporate address, not a retail shop or shipping/return warehouse.