物流政策

Processing & Shipping

Orders are normally processed within 1–3 business days. Orders are fulfilled from China through international shipping partners. A tracking number will be emailed after dispatch; please allow 24–48 hours for tracking to activate.

Estimated Delivery

• Standard international shipping: approximately 10–20 business days after dispatch
• Express international shipping, when available: approximately 5–10 business days after dispatch

Delivery times are estimates and may vary due to destination, customs processing, carrier delays, severe weather, or other circumstances outside our control. The available service and final shipping charge are shown at checkout before payment.

Shipping Rates

• Eligible U.S. orders over $50 USD: free standard shipping
• U.S. orders under $50 USD: $5.99 USD standard shipping
• International and express shipping: displayed at checkout when available

Customs & Import Duties

International orders may incur customs fees, duties, or taxes upon arrival. The buyer is responsible for these charges. We cannot mark packages as gifts or lower declared values.

Lost, Damaged, or Incorrect Items

If an item arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the item and packaging. After review, we will offer an appropriate replacement or refund. For packages confirmed lost in transit by the carrier, we will arrange a replacement or refund.

Returns

Eligible unused items may be returned within 30 days of delivery. Return conditions, exclusions, costs, and instructions are explained in our Refund Policy, which is linked in the website footer.

Order Cancellation

You may request cancellation of unshipped items within 1 hour of placing the order. After that period, fulfillment may already have started and the standard return process will apply.

Contact

For shipping questions, contact Lotus Intent Pte INC at wangrunhui0607@gmail.com or +1 (917) 924-8436.